Privacy Policy

Last updated: July 16, 2026

This Privacy Policy explains how Helix Body Jewelry LLC, a New Mexico limited liability company (entity no. 0008013505), collects, uses, discloses, and protects personal information when you visit, use, or make a purchase through helixbj.net, helixjewelry.us, related market domains, or when you otherwise communicate with us. In this Policy, “Helix,” “we,” “us,” and “our” refer to Helix Body Jewelry LLC.

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact and identity data, such as your name, billing and shipping address, email address, and phone number.
• Order and transaction data, such as products viewed, cart activity, purchases, payment status, returns, warranties, shipment information, and customer-service history.
• Payment data. Payment providers process card and financial information. Helix does not store complete payment-card numbers.
• Account data, such as login credentials, preferences, and saved information.
• Device and usage data, such as IP address, browser, device identifiers, cookie identifiers, pages viewed, referring links, approximate location, and interactions with the store.
• Communications and content, including messages, photos or videos submitted for support or warranty review, reviews, survey responses, and social-media interactions.
• Marketing preferences, including subscriptions, consent choices, and advertising interactions.

How we collect information

We collect information directly from you, automatically through cookies and similar technologies, from Shopify and service providers that support our store, and from advertising, analytics, logistics, payment, fraud-prevention, and social-media partners where permitted by law.

How we use personal information

We use personal information to:

• operate the store, process payments, fulfill and track orders, and provide customer support;
• manage returns, warranties, fraud prevention, account security, and transaction records;
• personalize the shopping experience and remember language, region, cart, and preference choices;
• measure site performance, troubleshoot errors, analyze demand, and improve products and services;
• send transactional messages and, with the required consent, marketing communications;
• display or measure advertising where permitted, including interest-based or targeted advertising;
• comply with tax, accounting, customs, legal, and regulatory obligations; and
• establish, exercise, or defend legal claims and enforce our terms and policies.

Cookies and similar technologies

We and our providers use cookies, pixels, local storage, and similar technologies that are necessary for checkout, security, account access, cart functions, language and market selection, analytics, and advertising. Where required, non-essential cookies are used only after consent. You can adjust available choices through the cookie-preference tool on the site or through your browser. Blocking certain cookies may affect store functions.

How we disclose information

We may disclose personal information to:

• Shopify, which hosts and supports the store;
• payment processors, fraud-prevention services, shipping carriers, customs agents, warehouses, and order-support providers;
• analytics, advertising, email, messaging, customer-service, review, and technology providers;
• professional advisers, auditors, insurers, and authorities where reasonably necessary;
• a buyer, successor, or participant in a corporate transaction, subject to appropriate safeguards; or
• other parties at your direction or with your consent.

We do not disclose personal information in exchange for money. Some advertising or analytics activity may be considered “sale,” “sharing,” or targeted advertising under certain U.S. state laws. Where applicable, you may opt out through the site's privacy choices or by contacting us.

Shopify

Our store is powered by Shopify, which processes personal information to provide and improve its platform and related services. Learn more in Shopify's Consumer Privacy Policy.

International transfers

Helix is established in the United States, orders may be fulfilled from Colombia, and our providers operate in multiple countries. Your information may therefore be processed outside your country of residence. Where required, we rely on recognized transfer mechanisms and contractual or organizational safeguards.

Legal bases for EEA and UK users

Where the GDPR or UK GDPR applies, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests that do not override your rights, protect vital interests, or based on consent. You may withdraw consent at any time without affecting prior lawful processing.

Data retention

We retain information only as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, warranty administration, fraud prevention, accounting, tax, customs, dispute resolution, and legal compliance. Retention periods vary by record type and applicable law.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system or transmission method can be guaranteed completely secure. You are responsible for protecting your account credentials and notifying us of suspected unauthorized access.

Children

The store is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. Customers who are not of legal age in their place of residence must use the store with a parent or legal guardian. A parent or guardian may contact us to request deletion of information submitted by a child.

Your privacy rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, or a copy of personal information; object to or withdraw consent for certain processing; opt out of targeted advertising, sale, or sharing; and appeal a denied privacy request. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

To exercise a right, email contacto@helixbj.com with the subject “Privacy Request.” We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification. You may also contact your local data-protection authority or regulator.

Marketing choices

You can unsubscribe from marketing emails using the link in the message. You can request to stop marketing messages through the relevant channel. Transactional or service messages may still be sent when necessary to manage an order, account, or request.

Third-party links

Our site may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or privacy practices.

Changes to this Policy

We may update this Policy to reflect changes in our practices, technology, or legal requirements. The revised version will be posted with a new “Last updated” date.

Contact

Helix Body Jewelry LLC
New Mexico entity no. 0008013505
Email: contacto@helixbj.com
Website: www.helixbj.net