Shipping Policy

Last updated: July 16, 2026

Orders placed on helixbj.net and associated international domains are sold by Helix Body Jewelry LLC and fulfilled from Colombia through tracked international carriers.

Order processing

Orders are normally prepared for dispatch on the next business day after payment approval. Orders placed on weekends, holidays, or during high-volume periods begin processing on the next available business day. Processing time is separate from carrier transit time.

If we cannot ship within the timeframe stated when the order is placed, we will notify the customer, provide a revised shipping date, and explain the option to cancel for a full and prompt refund. Where required, we will obtain the customer's consent to the delay; otherwise, we will cancel and refund the order.

Estimated delivery

United States: approximately 3–8 business days after dispatch under normal conditions.

Other destinations: timing varies by country, carrier, customs processing, and the service selected at checkout. Any delivery date displayed is an estimate, not a guarantee.

Tracking

When the order ships, the customer receives a tracking number at the email address provided during checkout. Tracking updates are supplied by the carrier and can take time to appear after the label is created.

Shipping rates

Shipping charges are calculated at checkout based on destination, order value, available service, and active promotions. Free or reduced-rate shipping may be offered during selected campaigns and is subject to the terms shown at checkout.

Duties, taxes, and customs

International orders may be subject to import duties, taxes, brokerage fees, or other customs charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee and must be paid by the customer. Customs authorities may delay or inspect a shipment.

Delivery address and carrier attempts

The customer must provide a complete and accurate address. Contact us immediately if a correction is needed; an address cannot always be changed after dispatch. Delivery schedules and the number of attempts are determined by the carrier. A shipment that is refused, unclaimed, or returned because of an incorrect address may require an additional shipping payment before reshipment.

Delays, loss, damage, or missing contents

Carrier disruptions, weather, customs, public holidays, and other events outside our reasonable control may affect delivery. Contact us if tracking has not updated for an unusual period or the carrier marks a package delivered but it cannot be located.

Report visible package damage, an incorrect item, or missing contents within five (5) business days after delivery. Include your order number and photographs of the package, shipping label, and items received so we can open a carrier review and provide the appropriate remedy.

Contact

Email: contacto@helixbj.com
WhatsApp: +57 312 647 5450